CHAPTER 2
THEORETICAL BASIS
A. Lost and Found Officers
Lost and found is a service provided to passengers who experienced problems with their luggage. Basically lost and found is a place of passengers who come to take his luggage. If a passenger finds his luggage damaged or missing, then passengers can also report it to officers who are in lost and found.
As for some cases that have happened in lost and found are:
1. Wrong take (wrong taken)
2. Luggage is lost
3. Found baggage / on hand baggage / surplus baggage
ü If there is baggage identification, can be directly sent to lost station by using tag rush tag
ü If there is no sign of identification, it will be stored in the existing warehouse in lost and found
4. Damage / pilfered baggage
ü damage baggage: broken luggage
ü pilfered baggage: reduced trunk contents
5. Ex cabin baggage findings
6. Courtesy case, passenger baggage, but documents owned by passenger is not complete.
B. Baggage Claim Tag
Baggage Claim Tags are labeled / numbered baggage or more
clearly labeled
luggage marks listed. So this checked luggage passenger is already
registered to be placed
in the cargo compartment. This label / tag is given by the officer when
the passenger checks in.
Not all luggage are given this Claim Tag Baggage, only checked
baggage (checked baggage)
is labeled this. As for other luggage such as unchecked baggage just
affixed label contact
address.
Although only a label, but has an important role. Claim Tag
Baggage serves as
the identity of the baggage. Not only that Baggage Claim Tag
affixed to the boarding pass
and luggage is useful as a sign of luggage ownership. So if any loss
or damage to passengers
baggage can apply claim to Lost and Found by attaching the
Claim Tag Baggage.
With the Claim Tag it helps the Lost and Found officer facilitate
the search or in the
case of compensation (on the basis of baggage claim tags affixed
on the boarding pass
equal to those attached to the lost or damaged baggage). For that,
during the journey
(process flight) Claim Tag on the boarding pass do not
disposed or damaged.
C. Provisions if Lost / Lost Baggage
Checked Baggage
1. Where baggage is not received on arrival or baggage is
found to be in a defective state,
passengers shall immediately report it to the Baggage Service
office in the arrivals area
before leaving the airport.
2. For international flights only, the follow-up luggage damage
reporting deadline is
no later than 7 (seven) days from the date of flight arrival
or from the time of baggage
received.
3. Reports to be followed up are reports that must be
completed with baggage tag number,
identity card, and boarding pass.
4. As evidence of the report, Bagage Service officers will issue
the Property Irregularity
Report (PIR) document.
5. The process of luggage search reported missing will be done
within a period of up to
14 days. If baggage is found, it will be delivered to the address
recorded in the PIR
document.
6. If within 14 days of baggage not found then the baggage
will be declared missing
and can be claimed compensation or compensation.
7. The deadline for the filing of a right to compensation or
lost or damaged baggage
compensation shall be 2 years from the date of manufacture
of the PIR.
8. Reports received after leaving the arrival area (excluding
international flights)
or not accompanied by a compulsory document, will be followed
up as courtesy reports
and written evidence of courtesy report form.
9. Courtesy Report is a report on the occurrence of lost or
damage to baggage to be
followed up without any obligation to provide compensation or redress.
10. Courtesy Report for lost luggage, Garuda Indonesia's
responsibility is to assist
the tracing / searching of lost baggage reports. Courtesy Report
for luggage is broken,
the report submitted will be a reference to our luggage service repairs.
11. If baggage is not received on arrival (same date and flight number),
Garuda Indonesia will provide First Need Compensation (FNC) /
waiting money under the following conditions:
Domestic flight of IDR 200,000 per passenger per day,
maximum 3 days
International sector flights are provided only 1 time for:
ü USD 75 for economy class passengers
ü USD 100 for business class passengers
ü USD 200 for first class passengers
12. Referring to the applicable regulations (Regulation of
the Minister of Communications
number PM 77 of 2011 and Warsaw Convention 1929),
the indemnification form
for baggage loss or the contents of checked baggage refers to
the weight of the lost baggage
, subject to the following conditions:
ü Domestic sectors:
§ Economy class, business class and first class:
IDR 200.000, - / kg
ü International sector:
ü § Economy class, business class and first class: USD 24 / kg
13. The forms of liability for damaged baggage are as follows:
ü Minor Category Damage, ie the trunk function can
still be used to store
and carry baggage contents. For example: torn or small
hole in the trunk,
broken one wheel, broken handle, crook handle, loose straps,
damage to the main zipper but still can be closed back,
zipper damage on the side pockets, key damage,
damage to the accessories attached to the trunk. Against this
damage will be repaired
ü Major Category Damage, ie functionally can
not be used to store
and carry baggage contents but still can be fixed.
For example: torn or big hole
on the part that can still be repaired, damage to the
main zipper of the trunk
so it can not be closed again, broken all the wheels
/ feet or 75% wheel / legs
can not work. Against this damage will be repaired or replaced
ü Damage Total Damage category, which is functionally
unusable and can not
be repaired. Eg: Baggage broke / destroyed total. Against this
damage will be replaced.
14. Airline shall be exempt from claims for loss of loss suffered by
passengers against the loss of valuables or valuables belonging
to the passengers
held in the checked baggage. Passengers are required to issue
/ keep / ensure
their valuable or valuable items contained in the checked
baggage to be always
in their sole discretion (taken to cabin baggage).
Cabin Baggage
1. If you lost or left baggage cabin or goods inside the aircraft cabin,
you can immediately report it to the baggage service office at arrival airport.
Airline will conduct inspection of the findings of the goods on the flight.
2. Airline shall not be liable for baggage loss, unless it can be proven that the loss
was caused by the negligence of staff, employees or parties employed
by the Airline and such verification may be accepted or based on a court decision
having a permanent (inkracht) legal force.
3. With respect to the inventory items in the cabin, Airline shall check or verify
the ownership in accordance with the instructions indicated on the goods.
If contact and ownership information is found, Airline will contact the
owner to be picked up
immediately at the airport (where the Airline operates).
Baggage Handling and Non-Commanded Goods
1. If we find luggage / goods without identity, we will conduct a search based
on reservation data and / or instructions contained in the baggage or the goods.
2. If there is no certainty of ownership of the baggage / goods,
Airline will perform luggage / goods storage for 3 months from the
date of arrival of the flight
or the date of the invention of the baggage / item.
3. In the event of a claim of ownership during the retention period,
we will perform the verification and handover of the baggage / goods if
the match is obtained based on the verification.
4. If within 3 months based on the result of verification and investigation
there is no certainty of ownership, Airline will exterminate in accordance
with Air Flight Ordinance (OPU) Number 100 jo 101 Year 1939.
5. Especially for baggage / goods with the following properties:
ü Foul, damaging, contaminating, contaminating, or destructive.
ü For reasons of safety, health and comfort may cause harm or harm.
Airline will immediately destroy the baggage without waiting for 3
months storage period.
CHAPTER III
DISCUSSION
1. Baggage / luggage: This term is used to refer to our luggage as a luggage
that you include in air travel in the form of property, articles,
and other personal items that have been through the procedures of the airlines
and allowed to be brought either through the cargo or that is brought
to the cabin aircraft
in accordance with the purpose of the passenger.
2. Priority Baggage is special baggage handling on departure and arrival time.
3. RI Reason Lost is Reason of Regularity is the cause of baggage mishandling,
special on Origin station.
4. RL Reason Lost is the cause of baggage misshandling on the origin station,
any station arrival station, transfer station and general airport.
5. LOADSHEET is a flight document containing the total load of passengers,
baggage, cargo
and data showing the take off position and the landing of an aircraft.
This document must be signed by the PIC prior to departure.
6. Fragile: Fragile means fragile or easily broken.
While at the airport, sometimes we carry goods that are easily damaged on the trip.
To let other people know about it and be careful,
then there is a sticker inscribed fragile in your suitcase.
7. Baggage Tags: Documents issued by airlines to sign passenger baggage.
It is also to give a certain mark (whether the object is in the category of
glass objects) of the trunk.
The baggage tag is numbered according to the number affixed to the passenger ticket.
8. Courtesy Report is a report on the loss or damage of baggage to be followed up
without any obligation to provide compensation or redress.
9. Property Irregularity Report (PIR). : documents filled by lost and
found officers completed
with baggage tag number, identity card and boarding pass during
baggage loss / damage.
10. Load Master is a ground handling officer on duty that ensures all
luggage / cargo / heading up
and down from the aircraft is recorded and reported as well as load plan
or load planning.
11. Checked Baggage is all carrying goods of registered passengers,
weighed and transported into the compartment on the plane.
Checked baggage (checked baggage) must be labeled as an identifier
in accordance
with the destination city.
12. Cabin Baggage / Unchecked Baggage are goods belonging to
unregistered passengers
and allowed to be taken into the cabin of the aircraft. Passenger is responsible
for the Cabin baggage (carrying goods) it carries it.
13. Baggage Label is a label given as a sign of a trunk.
14. BHI is Baggage Handling Irregularity that is case of damage,
loss, wrong destination,
lagging and other deviation arising from negligence / error handling
of checked baggage.
15. Baggage Claim Area is Area / where passengers take their luggage
at destination station.
16. Baggage allowance: baggage allowed to enter the aircraft in accordance with
applicable procedures.
17. Boarding pass: Document access to board the aircraft provided by
the airline to passengers
18. Registered luggage: checked baggage
19. To frisk: ransack (passenger luggage)
20. Check-in luggage: From luggage word which means suitcase or luggage, check-in
luggage means the suitcase or item you carry will be stored in the cargo
section in the plane.
21. Carry-on luggage: commonly called hand luggage, meaning that bag is
carried into the cabin plane