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THEORETICAL BASIS

 

A.    Lost and Found Officers

Lost and found is a service provided to passengers who experienced problems with their luggage. Basically lost and found is a place of passengers who come to take his luggage. If a passenger finds his luggage damaged or missing, then passengers can also report it to officers who are in lost and found.

               As for some cases that have happened in lost and found are:

1.      Wrong take (wrong taken)

2.      Luggage is lost

3.      Found baggage / on hand baggage / surplus baggage

ü  If there is baggage identification, can be directly sent to lost station by using tag rush tag

ü  If there is no sign of identification, it will be stored in the existing warehouse in lost and found

4.      Damage / pilfered baggage

ü  damage baggage: broken luggage

ü  pilfered baggage: reduced trunk contents

5.       Ex cabin baggage findings

6.      Courtesy case, passenger baggage, but documents owned by passenger is not complete.

 

B.     Baggage Claim Tag 
                   Baggage Claim Tags are labeled / numbered baggage or more clearly labeled luggage marks listed. So this checked luggage passenger is already registered to be placed in the cargo compartment. This label / tag is given by the officer when the passenger checks in. Not all luggage are given this Claim Tag Baggage, only checked baggage (checked baggage) is labeled this. As for other luggage such as unchecked baggage just affixed label contact address.
                   Although only a label, but has an important role. Claim Tag Baggage serves as the identity of the baggage. Not only that Baggage Claim Tag affixed to the boarding pass and luggage is useful as a sign of luggage ownership. So if any loss or damage to passengers baggage can apply claim to Lost and Found by attaching the Claim Tag Baggage. With the Claim Tag it helps the Lost and Found officer facilitate the search or in the case of compensation (on the basis of baggage claim tags affixed on the boarding pass equal to those attached to the lost or damaged baggage). For that, during the journey (process flight) Claim Tag on the boarding pass do not disposed or damaged.
C.     Provisions if Lost / Lost Baggage
Checked Baggage
1.      Where baggage is not received on arrival or baggage is found to be in a defective state, passengers shall immediately report it to the Baggage Service office in the arrivals area before leaving the airport.
2.      For international flights only, the follow-up luggage damage reporting deadline is no later than 7 (seven) days from the date of flight arrival or from the time of baggage received.
3.      Reports to be followed up are reports that must be completed with baggage tag number, identity card, and boarding pass.
4.      As evidence of the report, Bagage Service officers will issue the Property Irregularity Report (PIR) document.
5.      The process of luggage search reported missing will be done within a period of up to 14 days. If baggage is found, it will be delivered to the address recorded in the PIR document.
6.       If within 14 days of baggage not found then the baggage will be declared missing and can be claimed compensation or compensation.
7.      The deadline for the filing of a right to compensation or lost or damaged baggage compensation shall be 2 years from the date of manufacture of the PIR.
8.      Reports received after leaving the arrival area (excluding international flights) or not accompanied by a compulsory document, will be followed up as courtesy reports and written evidence of courtesy report form.
9.       Courtesy Report is a report on the occurrence of lost or damage to baggage to be followed up without any obligation to provide compensation or redress.
10.  Courtesy Report for lost luggage, Garuda Indonesia's responsibility is to assist the tracing / searching of lost baggage reports. Courtesy Report for luggage is broken, the report submitted will be a reference to our luggage service repairs.
11.  If baggage is not received on arrival (same date and flight number), Garuda Indonesia will provide First Need Compensation (FNC) / waiting money under the following conditions:
Domestic flight of IDR 200,000 per passenger per day, maximum 3 days
International sector flights are provided only 1 time for:
ü  USD 75 for economy class passengers
ü  USD 100 for business class passengers
ü  USD 200 for first class passengers
12.   Referring to the applicable regulations (Regulation of the Minister of Communications number PM 77 of 2011 and Warsaw Convention 1929), the indemnification form for baggage loss or the contents of checked baggage refers to the weight of the lost baggage, subject to the following conditions:
ü  Domestic sectors:
§ Economy class, business class and first class: IDR 200.000, - / kg
ü  International sector:
ü  § Economy class, business class and first class: USD 24 / kg
13.   The forms of liability for damaged baggage are as follows:
ü   Minor Category Damage, ie the trunk function can still be used to store and carry baggage contents. For example: torn or small hole in the trunk, broken one wheel, broken handle, crook handle, loose straps, damage to the main zipper but still can be closed back, zipper damage on the side pockets, key damage, damage to the accessories attached to the trunk. Against this damage will be repaired
ü  Major Category Damage, ie functionally can not be used to store and carry baggage contents but still can be fixed. For example: torn or big hole on the part that can still be repaired, damage to the main zipper of the trunk so it can not be closed again, broken all the wheels / feet or 75% wheel / legs can not work. Against this damage will be repaired or replaced
ü  Damage Total Damage category, which is functionally unusable and can not be repaired. Eg: Baggage broke / destroyed total. Against this damage will be replaced.
14.  Airline shall be exempt from claims for loss of loss suffered by passengers against the loss of valuables or valuables belonging to the passengers held in the checked baggage. Passengers are required to issue / keep / ensure their valuable or valuable items contained in the checked baggage to be always in their sole discretion (taken to cabin baggage).
Cabin Baggage
1. If you lost or left baggage cabin or goods inside the aircraft cabin, you can immediately report it to the baggage service office at arrival airport. Airline will conduct inspection of the findings of the goods on the flight.
2. Airline shall not be liable for baggage loss, unless it can be proven that the loss was caused by the negligence of staff, employees or parties employed by the Airline and such verification may be accepted or based on a court decision having a permanent (inkracht) legal force.
3. With respect to the inventory items in the cabin, Airline shall check or verify the ownership in accordance with the instructions indicated on the goods. If contact and ownership information is found, Airline will contact the owner to be picked up immediately at the airport (where the Airline operates).
 
Baggage Handling and Non-Commanded Goods
1. If we find luggage / goods without identity, we will conduct a search based on reservation data and / or instructions contained in the baggage or the goods.
2. If there is no certainty of ownership of the baggage / goods, Airline will perform luggage / goods storage for 3 months from the date of arrival of the flight or the date of the invention of the baggage / item.
3. In the event of a claim of ownership during the retention period, we will perform the verification and handover of the baggage / goods if the match is obtained based on the verification.
4. If within 3 months based on the result of verification and investigation there is no certainty of ownership, Airline will exterminate in accordance with Air Flight Ordinance (OPU) Number 100 jo 101 Year 1939.
5. Especially for baggage / goods with the following properties:
ü  Foul, damaging, contaminating, contaminating, or destructive.
ü  For reasons of safety, health and comfort may cause harm or harm.
Airline will immediately destroy the baggage without waiting for 3 months storage period.

ALL ABOUT LOST AND FOUND IN AIRPORT (ISTILAH LOST AND FOUND DI BANDARA)



THEORETICAL BASIS

 

A.    Lost and Found Officers

Lost and found is a service provided to passengers who experienced problems with their luggage. Basically lost and found is a place of passengers who come to take his luggage. If a passenger finds his luggage damaged or missing, then passengers can also report it to officers who are in lost and found.

               As for some cases that have happened in lost and found are:

1.      Wrong take (wrong taken)

2.      Luggage is lost

3.      Found baggage / on hand baggage / surplus baggage

ü  If there is baggage identification, can be directly sent to lost station by using tag rush tag

ü  If there is no sign of identification, it will be stored in the existing warehouse in lost and found

4.      Damage / pilfered baggage

ü  damage baggage: broken luggage

ü  pilfered baggage: reduced trunk contents

5.       Ex cabin baggage findings

6.      Courtesy case, passenger baggage, but documents owned by passenger is not complete.

 

B.     Baggage Claim Tag 
                   Baggage Claim Tags are labeled / numbered baggage or more clearly labeled luggage marks listed. So this checked luggage passenger is already registered to be placed in the cargo compartment. This label / tag is given by the officer when the passenger checks in. Not all luggage are given this Claim Tag Baggage, only checked baggage (checked baggage) is labeled this. As for other luggage such as unchecked baggage just affixed label contact address.
                   Although only a label, but has an important role. Claim Tag Baggage serves as the identity of the baggage. Not only that Baggage Claim Tag affixed to the boarding pass and luggage is useful as a sign of luggage ownership. So if any loss or damage to passengers baggage can apply claim to Lost and Found by attaching the Claim Tag Baggage. With the Claim Tag it helps the Lost and Found officer facilitate the search or in the case of compensation (on the basis of baggage claim tags affixed on the boarding pass equal to those attached to the lost or damaged baggage). For that, during the journey (process flight) Claim Tag on the boarding pass do not disposed or damaged.
C.     Provisions if Lost / Lost Baggage
Checked Baggage
1.      Where baggage is not received on arrival or baggage is found to be in a defective state, passengers shall immediately report it to the Baggage Service office in the arrivals area before leaving the airport.
2.      For international flights only, the follow-up luggage damage reporting deadline is no later than 7 (seven) days from the date of flight arrival or from the time of baggage received.
3.      Reports to be followed up are reports that must be completed with baggage tag number, identity card, and boarding pass.
4.      As evidence of the report, Bagage Service officers will issue the Property Irregularity Report (PIR) document.
5.      The process of luggage search reported missing will be done within a period of up to 14 days. If baggage is found, it will be delivered to the address recorded in the PIR document.
6.       If within 14 days of baggage not found then the baggage will be declared missing and can be claimed compensation or compensation.
7.      The deadline for the filing of a right to compensation or lost or damaged baggage compensation shall be 2 years from the date of manufacture of the PIR.
8.      Reports received after leaving the arrival area (excluding international flights) or not accompanied by a compulsory document, will be followed up as courtesy reports and written evidence of courtesy report form.
9.       Courtesy Report is a report on the occurrence of lost or damage to baggage to be followed up without any obligation to provide compensation or redress.
10.  Courtesy Report for lost luggage, Garuda Indonesia's responsibility is to assist the tracing / searching of lost baggage reports. Courtesy Report for luggage is broken, the report submitted will be a reference to our luggage service repairs.
11.  If baggage is not received on arrival (same date and flight number), Garuda Indonesia will provide First Need Compensation (FNC) / waiting money under the following conditions:
Domestic flight of IDR 200,000 per passenger per day, maximum 3 days
International sector flights are provided only 1 time for:
ü  USD 75 for economy class passengers
ü  USD 100 for business class passengers
ü  USD 200 for first class passengers
12.   Referring to the applicable regulations (Regulation of the Minister of Communications number PM 77 of 2011 and Warsaw Convention 1929), the indemnification form for baggage loss or the contents of checked baggage refers to the weight of the lost baggage, subject to the following conditions:
ü  Domestic sectors:
§ Economy class, business class and first class: IDR 200.000, - / kg
ü  International sector:
ü  § Economy class, business class and first class: USD 24 / kg
13.   The forms of liability for damaged baggage are as follows:
ü   Minor Category Damage, ie the trunk function can still be used to store and carry baggage contents. For example: torn or small hole in the trunk, broken one wheel, broken handle, crook handle, loose straps, damage to the main zipper but still can be closed back, zipper damage on the side pockets, key damage, damage to the accessories attached to the trunk. Against this damage will be repaired
ü  Major Category Damage, ie functionally can not be used to store and carry baggage contents but still can be fixed. For example: torn or big hole on the part that can still be repaired, damage to the main zipper of the trunk so it can not be closed again, broken all the wheels / feet or 75% wheel / legs can not work. Against this damage will be repaired or replaced
ü  Damage Total Damage category, which is functionally unusable and can not be repaired. Eg: Baggage broke / destroyed total. Against this damage will be replaced.
14.  Airline shall be exempt from claims for loss of loss suffered by passengers against the loss of valuables or valuables belonging to the passengers held in the checked baggage. Passengers are required to issue / keep / ensure their valuable or valuable items contained in the checked baggage to be always in their sole discretion (taken to cabin baggage).
Cabin Baggage
1. If you lost or left baggage cabin or goods inside the aircraft cabin, you can immediately report it to the baggage service office at arrival airport. Airline will conduct inspection of the findings of the goods on the flight.
2. Airline shall not be liable for baggage loss, unless it can be proven that the loss was caused by the negligence of staff, employees or parties employed by the Airline and such verification may be accepted or based on a court decision having a permanent (inkracht) legal force.
3. With respect to the inventory items in the cabin, Airline shall check or verify the ownership in accordance with the instructions indicated on the goods. If contact and ownership information is found, Airline will contact the owner to be picked up immediately at the airport (where the Airline operates).
 
Baggage Handling and Non-Commanded Goods
1. If we find luggage / goods without identity, we will conduct a search based on reservation data and / or instructions contained in the baggage or the goods.
2. If there is no certainty of ownership of the baggage / goods, Airline will perform luggage / goods storage for 3 months from the date of arrival of the flight or the date of the invention of the baggage / item.
3. In the event of a claim of ownership during the retention period, we will perform the verification and handover of the baggage / goods if the match is obtained based on the verification.
4. If within 3 months based on the result of verification and investigation there is no certainty of ownership, Airline will exterminate in accordance with Air Flight Ordinance (OPU) Number 100 jo 101 Year 1939.
5. Especially for baggage / goods with the following properties:
ü  Foul, damaging, contaminating, contaminating, or destructive.
ü  For reasons of safety, health and comfort may cause harm or harm.
Airline will immediately destroy the baggage without waiting for 3 months storage period.
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